Supporting Safe & Timely Discharge for NDIS Participants
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    If you are in need of any extra assistance please feel free to reach out to us and we will be happy to assist you.

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    📞 Phone: 1300 452 732
    Available 24 hours. After 5pm, calls are diverted to our Emergency Contact phone service.

    📧 Email Contacts:

    Tenancy: tenancy@guardianliving.com.au
    (For all tenancy matters including leases, rent, and SDA payments)

    Repairs & Maintenance: fixit@guardianliving.com.au
    (For all repair and maintenance requests)

    Supporting Safe & Timely Discharge for NDIS Participants

    In this guide, we outline the hospital discharge pathway and support options available for NDIS participants seeking SDA housing through Guardian Living.

    Supporting Safe & Timely Discharge for NDIS Participants

    Supporting Safe & Timely Discharge for NDIS Participants

    Guardian Living works with hospital teams to assist NDIS participants who:

    • Require Specialist Disability Accommodation (SDA)

    • Have complex physical or functional support needs

    • May be awaiting SDA approval

    • Cannot safely return to previous housing

    • Require High Physical Support, Fully Accessible, Improved Liveability or Robust housing

    When to Contact Us

    Please refer when:

    • A participant has confirmed SDA funding, or

    • SDA funding is under review or being newly applied for

    • An OT has identified SDA as clinically necessary

    • Discharge is delayed due to housing barriers

    • SIL and housing alignment needs coordination

    How We Support the Discharge Process

    1. Rapid Eligibility Review

    Initial response within 24–48 hours.

    2. SDA Pathway Guidance

    Support understanding of design categories and funding.

    3. Vacancy & Matching Review

    Alignment with current or upcoming suitable SDA dwellings.

    4. Application Support (if required)

    Guidance for participants and clinicians where SDA evidence is still being gathered.

    5. Coordinated Transition Planning

    Collaboration across support providers, support coordinators and allied health teams.

    What We Provide

    • Current vacancy information

    • Design category specifications

    • Onsite Overnight Assistance (OOA) details

    • Participant matching

    • Home modifications, where required

    • Clear timeframes for safe discharge and move-in

    • Ongoing tenancy management

    Referral Process

    Email: info@guardianliving.com.au
    Phone: 1300 453 732

    Please include (if available):

    • Participant initials

    • NDIS number

    • SDA funding status

    • Design category required

    • Preferred location/s

    • Anticipated discharge timeframe

    • Key clinical considerations

    • Equipment and home modification needs

    If you are ready to proceed with a formal application for one of our Guardian Living properties, you can request an Application Form and a Consent Form using the contact details above.

    View the Guide here

     

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