All Guardian Living housing is designed to be accessible to suit the needs of tenants. Our Specialist Disability Accommodation (SDA) is designed to incorporate accessible features that extend well beyond minimum compliance to High Physical Support or Fully Accessible (SDA design categories).
Good accessible environments enable everyone to enjoy their housing, and to participate in the community without barriers that restrict or impede physical access. Accessible, or live-able features of a dwelling, allow everyone to easily and safely live in a house from day one rather than wait for unexpected needs to arise, that then require further modifications.
Guardian Living designs universal access housing and delivers models of support that enable people with a range of abilities to live as independently as possible. We offer this to people with physical disabilities but also those with sensory, cognitive and intellectual support needs. The Guardian Living team are proud that all of our SDA housing incorporates the highest level of accessibility whilst maintaining a welcoming home environment that doesn’t look different from mainstream housing.
We respect your privacy and understand that it’s important to let you know how we collect, administer and store any personal information from you, and the ways we may use it.
The type of information that we collect from you will depend on how you engage with us. Primarily our focus is on the development of new housing opportunities for people with disability and complex/very high support needs, and in seeking people who want to live in those dwellings.
In order to provide that activity, we collect name, contact information including address, email address and telephone number, demographic information such as age, guardian details (if applicable), on potential tenants. We collect information specifically about disability/ies and the affect these have on access, self-management and support that will be required to live in one of our dwellings. Information about family and other supporters, and the contact details of services involved, is also collected.
If you are under 18 years of age your parent or legal guardian must approve the provision of personal information before we can collect any of your personal details.
Personal information that you submit to us, through email, via our website or otherwise, which is used to determine eligibility and suitability for one of our housing options, can be quite detailed, so we make sure it is always kept secure.
We collect and store personal information, with your consent, when it is relevant for us to provide our services. We sometimes collect your personal information from third parties, but again only if you give your consent, or it would be reasonably expected as part of our service offering.
We will only use your personal information for the purposes for which it was given to us, or for purposes which are directly related to the provision of our services:
Examples of this include:
With your consent, we may also use personal information collected to:
In those instances we will specifically ask you for your permission.
We may disclose your personal information to anyone authorised by you, or to whom you have provided your consent (either expressly or impliedly) or where another permitted general situation applies (as defined in Section 16A of the Privacy Act).
We can provide you with access to the personal information we have stored on you. If you make a request we will respond within a reasonable period of time and, where reasonable and practicable, give access to the information in the format you request. This will be subject to any exemptions provided under the Privacy Act. You have the right to seek correction, if you identify anything incorrect or unnecessary in what we have stored.
We implement and maintain steps to ensure that personal information is protected from misuse and loss, unauthorised access, interference, unauthorised modification or disclosure, through:
We will destroy personal information once it is no longer required to be kept for the purpose for which it was collected, including from decommissioned laptops and mobile phones.
We require that our data is of high quality, by taking reasonable steps to ensure any information collected is:
If you wish to make a complaint about a breach of the Privacy Act by us, you can do so by providing your complaint in writing via the contact details listed here on our web-site. You may also make a complaint verbally by calling our office on 0473 144 839 We will seek to respond to any complaint within a reasonable period of time. We may seek further information from you in order to provide a comprehensive and complete response.
If you are not satisfied with our response to your complaint, you may also make a complaint to the Office of the Australian Information Commissioner (OAIC). You may contact the Australian Information Commissioner via telephone on 1300 363 992, by submitting a complaint or inquiry online at www.oaic.gov.au or by writing to the OAIC at GPO Box 5218 Sydney NSW 2001.
Personal information means information or an opinion that is recorded in any way (for example: on paper, or a computer or in other ways like audio recordings). The information doesn’t have to be true. But a person does need to be able to be identified from the information.
Health information is personal information (as defined above) that also contains information about:
Sensitive information is a type of personal information. It includes information about an individual’s racial or ethnic background, political opinions, membership of a political organisation, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices and their criminal record.